Dry Fruit Sohan Halwa

Fast & Reliable Shipping Order Delivery in 3-5 Days
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Refund, Delivery & Exchange Policy — Dar e Shereen

1. General Queries

How can I place an order?
You can place an order through our website www.dareshereen.com, via WhatsApp at +92 336 8602936, or by contacting our customer support team.
Support Hours: Monday to Sunday, 10 AM – 8 PM

Do you accept custom or bulk orders?
Yes! We cater to weddings, corporate events, gifting, and special occasions.
Please email us at info@dareshereen.com and provide at least 5 days’ notice for bulk/custom orders.

How will I know my order is confirmed?
After completing payment, send us the transaction screenshot along with your order details on WhatsApp.
We will verify your payment and share your estimated delivery timeline.

Is delivery available in Multan?
Yes, our products are available within Multan.

2. Delivery Policy

Coverage:
We deliver nationwide across Pakistan.

Delivery Time:

• 
  1–3 business days within Pakistan
  

Tracking:
A tracking ID will be sent to you via WhatsApp once your order is dispatched.

Packaging:
All perishable items are packed carefully to maintain freshness.
Please inspect your parcel on arrival and report any issues within 24 hours.

3. Refund Policy

Eligibility:
Refunds are only issued for missing, damaged, or incorrect items reported within 24 hours of delivery.

How to Request:
Email us at info@dareshereen.com with:

• 
  Your order number
  
• 
  Photos of the issue
  
• 
  A short description
  

Processing Time:
Once verified, refunds are processed within 1–3 business days via the original payment method.

Refunds are NOT applicable for:

• 
  Change of mind
  
• 
  Delays caused by courier services
  
• 
  Opened or partially consumed perishable items
  

4. Exchange Policy

Due to the perishable nature of our products, we do not offer general exchanges.

However, if you receive an incorrect or damaged item, we will replace it at no extra cost.

Eligibility for Replacement:

• 
  Issue reported within 24 hours
  
• 
  Items must be unopened and in original packaging
  

How to Request:
Email info@dareshereen.com with your order number, photos, and details of the issue.
Once approved, your replacement will be shipped within 1–3 business days.